Help Desk Technician: The First Step on Your IT Career Path

On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. Glassdoor reports an average base pay of $110,323 per year for senior software engineers in the US as of October 2023 [4]. Nearly every modern business relies on applications and software to manage data.

• Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498.
• Additionally, 45 percent of hiring organizations on LinkedIn relied on skills data to fill open roles in the past year, up 12 percent from the previous year, according to LinkedIn’s 2023 Skills-First report [3].
• One of the best ways to learn the skills needed to bea help desk engineer is to take online courses to advance your career, like those provided by Udemy and Coursera.
• Nineteen of the bachelor’s degree programs on the list are in engineering, as are seven of the master’s degree programs and 15 of the doctoral programs (my field, physics, is also on the doctoral list).

This piece of ad content was created by Rasmussen University to support its educational programs. Rasmussen University may not prepare students for all positions featured within this content. Rasmussen University does not guarantee, approve, control, or specifically endorse the information or products available on websites linked to, and is not endorsed by website owners, authors and/or organizations referenced. Rasmussen University is accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Working in a help desk role can give you an opportunity to learn more about the options that await. LaShana Lewis, a former help desk worker and software engineer at  MasterCard®, says people new to the field have an excellent opportunity.

Should I hire a help desk engineer with no experience?

As you evolve into the cybersecurity engineer role, you’ll serve as the first line of defense between your organization and potential security breaches. Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software. Below we’ve compiled a list of the most critical help desk engineer skills.

Glassdoor reports an average base pay of $86,284 per year for entry-level software engineers in the US as of October 2023 [4]. While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. “escalate,” “provide technical assistance,” “help desk,” and “mac” are skills that commonly show up on help desk engineer resumes.

Top 10 most affordable universities for help desk engineers

Video game developers translate ideas, stories, and designs into playable software. Relevant tools and languages for game developers to familiarize themselves with include C#, C++, Unreal Engine, https://remotemode.net/become-a-help-desk-engineer/ and Unity. Artificial intelligence (AI) skills are also highly valuable in this field. In general, desk support technicians achieve similar levels of education than help desk engineers.

On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. There are several other career fields that synergize well with cybersecurity careers.

What does a help desk technician do?

The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. Florida is doing a poor job of convincing high school students to take calculus, chemistry and physics. The rates at which students in Florida’s public high schools take these courses are well below the https://remotemode.net/ national rates. And the rate at which our state’s high school students take physics is declining quickly. The number of these students who took physics in the fall of 2022 was 6.6% lower than in the fall of 2021. After you find the help desk engineer skills you need, you can them to your resume using an AI resume builder.

He recommends setting up a home cybersecurity lab and seeing for yourself how a threat actor looks at an organization for cyber-weaknesses. “Become familiar with tools like Nmap, Wireshark, or Nessus that can reveal your digital infrastructure from a hacker’s perspective,” he adds. You can expect to pay around $52,444 per year for a help desk engineer, as this is the median yearly salary nationally. If you’re hiring for contract work or on a per-project basis, hourly rates for help desk engineers in the US typically range between $17 and $35 an hour. The VPN is designed to protect one’s system and network from being compromised. Customer service is the process of offering assistance to all the current and potential customers — answering questions, fixing problems, and providing excellent service.